CUSTOMER SERVICE

How can we help you?

The control process is simple. Select the products you want, add them to your basket, then follow the secure payment steps. Once the order is confirmed, you will receive a confirmation by e-mail.

. What are the payment methods accepted?
We accept payments by credit card, debit card, and other secure payment options. For more details, see the payment page when ordering. 

. Do you offer a payment in several times?
Yes, thanks to our partnership with Paypal, you can now pay for your purchases in 4 times at no additional cost. Payment in 4 times with Paypal is available for purchases included Between 30 and 2,000 euros. This option is available for customers in eligible countries, depending on PayPal conditions. During the checkout, simply select Paypal as a payment method, and if you are eligible, you will have the possibility of choosing payment in 4 times at no additional cost.

. How are your products shipped?
You will receive your impeccably sealed order in secure packaging.

. What are the shipping costs?
Shipping costs are calculated according to the destination of your order and will be specified in the summary before the validation of your purchase. Good news, Shipping costs are offered for any order greater than € 99, wherever you are in the world.

. Do you make international deliveries?
Of course, we take care of orders in both France and internationally.

. What to do in the event of a damaged product?
Despite the complete and safe packaging of your order, shipping damage can unfortunately never be 100%excluded. If you notice visible damage to the packaging during delivery, if possible control the content in the presence of the delivery man. If damage is present, photograph them and refuse delivery. If the damage is not visible from the outside, please record the damage using two relevant photos and immediately contact our customer service with the images of the damage. We will organize a replacement production for you as soon as possible.

. In which case can I cancel my order?
At Pikdiz, you have up to 1 hour After the validation of your order to cancel it. If you wish to cancel, please contact us via our contact space indicating your name, first name and order number.
After this period, we will unfortunately no longer accept the cancellation because the production of your order has already started, and each work being produced on request, it will no longer be modified or canceled.

. How can I follow my order?
Once your order is sent, you will receive a confirmation email with a tracking number to follow your package. Do not hesitate to contact us if you have any other questions.

. How to choose the work that suits my space?
If you need help to choose the ideal work for your interior, our team is at your disposal to provide you with personalized advice. Do not hesitate to contact us via the contact area.

. Are posters delivered with frames?
Our posters are delivered without framework to allow you to fully personalize the artistic experience at home. This gives you the opportunity to choose the setting that best reflects your style and space. Each poster is designed to be enough for itself, vibrant and powerful. Even without a frame, she captures looks, she awakens emotions. By exhibiting this work at home, you create a personal link with art, a unique story that adapts to your interior. Let yourself be guided by your intuition, and transform each wall into a living scene.

. What are the different sizes available for supervised posters?
We offer our posters in various formats to meet the different needs for spaces and styles. Currently, our works are available in the following sizes:

- 27x35 cm (11x14 ")
- 40x50 cm (16x20 ")
- 45x60 cm (18x24 ")
- 60x90 cm (24x36 ")

These options make it possible to adapt each creation to the environment of your choice, whether it is a small cozy corner or a large wall to dress with elegance. You can select the size that best suits your space directly on the product page of each work.

. Are the works accompanied by a certificate of authenticity signed and numbered?
No, our works are not offered in a limited edition. However, each poster is carefully designed to offer exceptional quality and unique rendering. Our commitment is based on the accessibility of art for everyone, without restrictions, so that everyone can enrich their space with a work that resonates with their universe.

. What is your return policy?
We are committed to offering high quality products to our customers. If you are not satisfied with your purchase, you have 14 days From the date of receipt to exercise your right of withdrawal and return the product to us, without having to provide justification. This also applies to limited edition works, as long as these have not been damaged or altered. The return costs are the responsibility of the customer. To make a return, please contact us at the following address to obtain the necessary instructions: info@pikdiz.com.

. What materials do you use for your posters?
At Pikdiz, we use superior quality materials for all our works to guarantee exceptional sustainability and faithful color reproduction.

. How are the prices of works at Pikdiz determined?
The price of our works reflects the exceptional quality of the materials used as well as the attention paid to each stage of the creation process. Each poster is printed on a museum -quality Japanese art paper, from renewable forests. We make sure that each work is treated with the greatest care, from printing to packaging, so that you receive a lasting room of art that will embellish your space for years.

. Do you use ecological packaging for shipping?
At Pikdiz, we are aware of the importance of reducing our environmental impact. This is why we use recyclable and ecological packaging materials as much as possible. We believe that it is our responsibility, as an artistic brand, to contribute to a more sustainable future while continuing to offer works of high quality art. By choosing Pikdiz, you also participate in this ecological approach by receiving your creations in environmentally friendly packaging. 

. Can you create personalized art posters for individuals?
At Pikdiz, we are aware of the importance of reducing our environmental impact. This is why we use recyclable and ecological packaging materials as much as possible. We believe that it is our responsibility, as an artistic brand, to contribute to a more sustainable future while continuing to offer works of high quality art. By choosing Pikdiz, you also participate in this ecological approach by receiving your creations in environmentally friendly packaging. 

. Do you offer artistic collaborations or tailor-made creations for professionals?
Yes, at Pikdiz, we offer an exclusive service for professionals called “Atelier Signature”. This service is designed to create works of art fully personalized according to your specific needs, whether for advertising campaigns, publications or any other artistic project.

. How often do you update your collections?
At Pikdiz, we regularly enrich our collection with new unique works of art. We generally launch new creations several times a year, while listening to the trends and requests from our customers. Each new collection is an opportunity for you to discover new pieces, limited edition or open sale. Do not miss any novelty and receive exclusive offers by now subscribing to our newsletter.

. What are the advantages of subscribing to your newsletter?
By subscribing to our newsletter, you will be informed of the latest news and trends, will receive exclusive offers, inspiring decorative ideas, as well as preview of our new works. In addition, for all our new subscribers, we offer a 10% discount on your next order. Don't miss this opportunity!

. Is my payment information secure?
Absolutely. We use advanced safety protocols to ensure that all your personal and payment information is fully protected. In addition, all transactions are processed via secure platforms, which comply with the strictest safety standards. 

. How can I contact customer service?
You can contact us via our contact space on the website or by e-mail info@pikdiz.com. We strive to respond to all requests within 24 to 72 hours maximum.